LEGAL AND INFORMATION

PartsHub (“PartsHub,” “we,” “us,” or “our”) is a customer-facing digital commerce and sales platform operated by HKR Equipment Corporation (“HKR”). PartsHub provides customers with access to genuine, OEM and/or compatible spare parts and supplies for commercial foodservice equipment.

These Terms & Conditions (“Terms”) govern access to and use of the PartsHub website and transactions conducted through it, including product purchases, requests for quotation (“RFQs”), customer accounts, payments, delivery, returns, warranties and customer support.

PartsHub is a digital sales channel and brand. It is not represented as a separate corporation, partnership or juridical entity. Where a transaction is legally or commercially undertaken by HKR, HKR is the seller, contracting party and responsible business entity.

The legal business responsible for transactions conducted through PartsHub is:

• Legal Business Name: HKR Equipment Corporation
• Customer-facing Digital Brand: PartsHub
• Business Address: 9705 Kamagong Street, San Antonio Village, Makati City, 1203, Metro Manila, Philippines
• Customer Service Email: tsesales@hkr.com.ph

The PartsHub website may use the PartsHub brand throughout its customer-facing interface. The legal identity of HKR is disclosed in this section, the website legal/business information area, the Privacy Policy and applicable transaction documents.

These Terms apply to purchases and RFQs made through the PartsHub website and to other official PartsHub online transactions to the extent expressly stated. PartsHub may serve business customers, institutional customers and other lawful purchasers. Nothing in these Terms is intended to remove or restrict rights or remedies that cannot lawfully be waived.

Customers may be required to provide accurate and current information necessary to process an order, RFQ, payment, delivery or support request.

Where delivery is provided, PartsHub may require at least a valid email address or mobile number as reasonably necessary for transaction and delivery coordination.

Customers are responsible for maintaining the confidentiality of account credentials and for notifying PartsHub promptly of unauthorized account activity.

Where a customer is purchasing on behalf of a company or organization, the person placing the order represents that they are authorized to do so.

PartsHub will endeavor to provide accurate product information, including part number, brand/manufacturer, description, compatibility, condition, availability and applicable warranty information.

Customers should verify the equipment model, serial information and part number before ordering where compatibility is model-specific. PartsHub may require an RFQ or technical validation before accepting an order where compatibility or availability cannot be reasonably established.

Where PartsHub or HKR accepts a customer communicated particular-purpose requirement and confirms that the product is suitable for that purpose, the applicable confirmation may form part of the transaction terms, subject to the limitations of the quotation and applicable law.

Product photographs and illustrations are for identification and information purposes unless expressly stated otherwise. Where a photograph, sample, model or specification is expressly relied upon in the transaction, the product supplied will be handled in accordance with applicable law and the confirmed transaction specifications.

Prices displayed on the website are stated in Philippine Pesos unless otherwise indicated.

Prices, stock status and lead times may change before an order is accepted, particularly for imported, special-order or supplier-dependent items.

Any applicable delivery charges, taxes, fees or other charges that are known at checkout or quotation stage will be disclosed before the customer is asked to complete the transaction, to the extent required by applicable law.

Where a displayed price or product information contains an obvious typographical or system error, PartsHub may correct the error and will communicate with the customer before completing the affected transaction.

Special-order, imported, non-stock or supplier-dependent items may have different lead times and cancellation/return conditions, which will be disclosed in the quotation or order confirmation where applicable.

An RFQ is a request for commercial and/or technical information and does not by itself constitute acceptance of an order or a binding sale.

An RFQ may request the customer's name, company, contact information, part number, equipment model, quantity, photograph/specification, delivery location and other information reasonably necessary to prepare the quotation.

A quotation issued by PartsHub shall state its validity period, price, availability or lead time, delivery terms, payment terms and other applicable conditions. A quotation becomes binding only in accordance with its stated terms and applicable law.

Placing an order through PartsHub constitutes the customer's offer to purchase the selected goods under the displayed or quoted terms. An automated order acknowledgement confirms receipt of the order but does not necessarily constitute final acceptance where the transaction requires technical validation, stock confirmation, payment verification or other approval.

PartsHub may confirm, reject or modify an order only in accordance with these Terms and applicable law. If PartsHub cannot fulfill an accepted order, the customer will be informed and any amount paid for the affected unfulfilled order will be handled in accordance with the applicable refund/cancellation terms and law.

Available payment methods may include bank transfer, credit/debit card, approved electronic payment methods, or approved credit terms, as stated at checkout or in the quotation/order confirmation.

Customers should make payments only through payment instructions officially provided by PartsHub.

PartsHub will not authorize employees or representatives to request payment to personal bank accounts, personal e-wallets or personal payment channels for PartsHub transactions.

Payment status may need to be verified before order release or fulfillment where prepayment is required.

Payment-gateway charges or other transaction fees, if applicable and lawfully chargeable, will be disclosed before payment.

Transactions conducted through PartsHub are processed through HKR's applicable business and accounting systems. HKR will issue the applicable registered invoice in accordance with Philippine tax and invoicing requirements.

The customer may receive an online order confirmation, quotation, delivery document or other supplementary transaction record. Such documents do not replace the applicable statutory invoice where an invoice is required.

The registered seller/taxpayer identity appearing on the invoice shall follow HKR's current BIR registration and invoicing requirements. The PartsHub trade/brand name may appear for identification or branding where permitted.

Delivery areas, estimated lead times and applicable shipping charges will be disclosed in the applicable product page, checkout, quotation or order confirmation.

Estimated delivery dates are estimates unless a specific delivery commitment is expressly agreed in writing.

Delivery may be performed by HKR or an authorized third-party courier/logistics provider.

Customers should provide complete and accurate delivery information and a reachable mobile number/email where required for delivery coordination.

Customers should inspect delivered packages and promptly report visible damage, shortages or incorrect items so that investigation and resolution can begin.

Proof of delivery, tracking records, delivery receipts and related logistics records may be maintained as transaction records.

Cancellation requests should be submitted promptly through the official PartsHub customer-service channel and must include the order/reference number. Whether an order may be cancelled depends on its status, product type, procurement status, special-order terms, applicable warranty/return terms and applicable law.

Nothing in this section is intended to waive statutory rights or remedies that cannot lawfully be excluded.

Returns, replacements and refunds are handled in accordance with the applicable product terms, warranty, quotation/order confirmation, published PartsHub policies and Philippine law.

• Wrong item shipped by PartsHub/HKR: Investigation and appropriate replacement/refund remedy, subject to verification.
• Damaged/defective item: Investigation, warranty/consumer remedy and appropriate repair, replacement, refund or other remedy as applicable.
• Customer ordered wrong part: Handled under the published return policy and applicable product/special-order restrictions.
• Special-order/imported item: Return/cancellation conditions disclosed before purchase, subject to mandatory legal rights.
• Warranty claim: Handled under the applicable manufacturer/HKR warranty and applicable law.

Customers are encouraged to report visible damage, shortages or incorrect items within 48 hours of receipt to facilitate prompt investigation. This reporting period is an operational notice period and is not intended to extinguish rights or remedies that cannot lawfully be excluded.

Warranty coverage will be identified in the applicable product listing, quotation, invoice, warranty document or manufacturer terms. Depending on the product, warranty may be provided by the manufacturer, HKR, or another authorized party.

Warranty claims may require proof of purchase, equipment model/serial information, installation/use details, photographs, technical assessment or return of the part. Warranty exclusions and limitations will be stated in the applicable warranty terms.

Nothing in these Terms limits mandatory statutory warranties or remedies that cannot lawfully be excluded.

PartsHub maintains an accessible internal redress mechanism for complaints arising from online transactions. Customers should submit complaints through tsesales@hkr.com.ph and provide the order/RFQ number, customer name, contact details, description of the concern and supporting evidence where available.

• Complaint received and assigned a reference number.
• PartsHub/HKR acknowledges and evaluates the complaint and coordinates with the appropriate sales, technical, warehouse, finance, logistics or legal function.
• Where appropriate, PartsHub/HKR may request additional information or evidence.
• An appropriate resolution may include clarification, correction, completion of delivery, replacement, repair, refund, cancellation where available, or another remedy permitted by the transaction and applicable law.

PartsHub/HKR will endeavor to resolve complaints promptly. Under Section 24 of RA 11967, the internal redress mechanism is deemed exhausted if the complaint remains unresolved after seven (7) calendar days from filing.

Use of this internal mechanism does not prevent a customer from exercising rights available under applicable Philippine law once the internal redress mechanism is exhausted or where the law otherwise provides.

Personal information collected through PartsHub is processed in accordance with the PartsHub Privacy Policy and applicable Philippine data privacy laws. The Privacy Policy identifies HKR Equipment Corporation and explains the purposes, legal bases, recipients, retention, security measures and data-subject rights applicable to PartsHub processing.

The PartsHub name, logo, website design, text, graphics, databases and other original website content are protected by applicable intellectual property laws and are owned by or used with permission by the relevant rights holder.

Third-party trademarks, manufacturer names, logos and product images remain the property of their respective owners and are used for identification, compatibility, sourcing or informational purposes where authorized or legally permitted.

Customers may not reproduce, scrape, copy, distribute, modify or commercially exploit PartsHub website content without authorization, except as permitted by law.

• Using the website for fraudulent, unlawful or deceptive purposes.
• Submitting false identity, delivery, payment or company information.
• Attempting to gain unauthorized access to the website, customer accounts or administrative systems.
• Interfering with website security or availability.
• Using automated tools to scrape or copy protected website content without authorization.
• Submitting malicious code or content.
• Using PartsHub to purchase products for an unlawful purpose.

PartsHub may use third-party payment gateways, courier/logistics providers, hosting providers, analytics services, communication tools or other service providers. Their processing or services may be subject to separate terms and privacy notices. HKR will select and manage relevant service providers in accordance with applicable contractual, privacy, security and business requirements.

To the extent permitted by applicable law, remedies for a product-related claim will be determined by the applicable warranty, quotation/order terms and law. PartsHub/HKR will not be liable for losses that are not legally attributable to the transaction or that cannot reasonably be foreseen, except to the extent liability cannot lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability, consumer rights, warranties or remedies that cannot lawfully be excluded or limited under Philippine law.

Neither party shall be considered in breach to the extent performance is prevented or materially delayed by circumstances beyond reasonable control, such as natural disasters, severe infrastructure failures, widespread system outages, government restrictions, war, civil disturbance or comparable events. This clause does not eliminate obligations to provide refunds or other remedies where applicable under law or where payment has been received for goods that cannot be supplied.

PartsHub may update these Terms from time to time. The current version will be posted on the website with its effective date. Changes will not retroactively alter rights or obligations for completed transactions except where required or permitted by law.

These Terms shall be governed by the laws of the Republic of the Philippines, subject to applicable Philippine consumer-protection, e-commerce, tax, data privacy and other mandatory laws and regulations.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to the extent permitted by law.

For questions concerning these Terms, customers may contact:

• Digital Platform: PartsHub
• Legal Operator / Seller: HKR Equipment Corporation
• Business Address: 9705 Kamagong Street, San Antonio Village, Makati City, 1203, Metro Manila, Philippines
• Customer Service and Complaints: tsesales@hkr.com.ph
• Privacy Inquiries: tsesales@hkr.com.ph, for referral to the appropriate HKR personnel.

Effective Date: October 6, 2026

Last Updated: October 27, 2026